SACAP Vacancy : Contact Centre Administrator

The South African Council for the Architectural Profession (SACAP) is a regulatory body for the Architectural Profession.  SACAPs primary role is to protect the public by maintaining a register of Architectural Professionals, within the profession through a Code of Professional Conduct, the identification of work that may be performed by registered persons and publishing guidelines for professional fees.

SACAP is looking for a dynamic, enthusiastic and energetic person to join as a Contact Centre Administrator.

Position: Contact Centre Administrator

To handle enquiries regarding professional registrations, Continuing Professional Development (CPD) and financial matters of registered persons.

Role Description
:The candidate will be responsible for the following:

  • Inbound Enquiries
  • Handle incoming call and emails enquiries from stakeholders

  • Enquiry Reporting
  • Compile statistical enquiry reports

  • Outbound Communication
  • Make outgoing calls and/ or send emails

    Front Office Assistance
  • Perform Front-Office duties on a relief basis 

Note: It is the inherent requirement of this job that the incumbent must be prepared to work outside normal working hours per arrangements with the superior.


  • Matric;
  • Certificate in Office Administration or Call Centre Operations would be an advantage;
  • Some experience as a Contact Centre Agent;
  • Business Etiquette;
  • PC Literacy;
  • Administration and clerical processes. 

In this position you will be reporting to the Manager: Registrations and CPD. 

Closing date: 6 October 2015

If you have not heard from us within 2 weeks of the closing date, your application was unsuccessful.  SACAP reserves the right to make appointments or not. 

Please submit your CV and copies of your qualification to:             

E-mail address:
Address: 1st floor, Lakeside Place, Cnr Ernest Oppenheimer and Queen Street, Bruma, 2026.