NMB launches Excellence Centre


The Excellence Centre had been established to ensure that, with the broadening of the bank’s market segments, high net worth customers could still receive the same high standard of excellent service they were used to.

NMB Bank on Friday launched its first Excellence Centre for high net worth clients. The centre is located in Sam Levy’s Village in Harare’s Borrowdale suburb.
Officially launching the centre during an end of year cocktail party for NMB clients, held at the Glass House at Borrowdale racecourse, NMB Bank chief executive Benefit Washaya explained that the Excellence Centre had been established to ensure that, with the broadening of the bank’s market segments, high net worth customers could still receive the same high standard of excellent service they were used to.
He said the bank had also set up Excellence Desks in its branches in Avondale, Msasa, Southerton and Borrowdale in Harare and in its Bulawayo and Mutare branches, at which high net worth customers could obtain a priority service.
Two more NMB branches had also been opened, one in Kwekwe and the other in Masvingo. Another branch was being established in Chinhoyi. This branch should be operational within the next three months, he said.
“The world around us is changing and experience teaches us that unless you keep pace with an ever-changing business environment, you will be run over by the crowd,” Washaya said.
“As NMB, we had to respond to these changes by adjusting our business model and broadening our market segments.”
Washaya said that in the past the bank had looked after large corporates, medium-sized businesses and small businesses and high net worth individuals.
“Unfortunately those market sectors have taken a battering. Because of that, we have had to enter other market segments we did not serve before,” he said.
“I know some of you may have been inconvenienced during our transition period but let me be clear that by broadening our market segments we have no intention of dropping our standards.”
He went on to say that, as he had mentioned last year, a decision had been made to open Excellence Centres “to continue providing excellent service to our high net worth clients”, before declaring that he was officially opening the bank’s first Excellence Centre at Sam Levy’s Village.
“We want all our customers, new and old, to enjoy the excellent customer service that is synonymous with the NMB brand. This is why we are making continuous investments in our technology and people in order to deliver this excellent service,” he said.
He said the bank realised that not all high net worth customers could make use of the new Excellence Centre. That was why it had established excellence desks in several branches.
“Our focus remains on enhancing service delivery and product offering to ensure that our customers access all financial services under one roof,” he said, adding that the bank had recently enhanced its internet banking platform.
From the feedback the bank had received, the site was now more user friendly, he said.
He said the bank was in the process of introducing a new mobile platform, which would come with a mobile app for both Android and Apple phones.
He reminded customers that the bank was offering mortgages. He encouraged them to visit the bank’s branches to apply for one.
“In spite of the economic challenges, as a bank we continue to play our part in the country’s economic recovery efforts.
“One of the ways we do this is by sourcing lines of credit and this enables us to offer fairly priced facilities to our customers,” he said.
By leveraging on its strong shareholding, which included African Century, LLP, Old Mutual, FMO, Norfund and AfricInvest, the bank had achieved considerable success in raising external lines of credit.
“Our approved lines stand at $60 million from six different funders and we are negotiating for additional lines in the region of $40 million,” he said.
He told customers that organisations supporting under privileged members of society that the bank had assisted included NhakayeVana Trust andRuvarashe Trust. The bank had also provided support for St Angela Academy and Population Services International Zimbabwe, as well as providing signage for 20 schools in Harare, Bulawayo and Concession as a way of supporting the country’s educational system.
“There is no better exercise than reaching down and lifting people up and we will strive to improve the lives of those in the communities we operate in,” he said.

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