Pretoria - Despite challenges in service delivery, the majority of residents in the City of Johannesburg seem to be satisfied customers.
The Annual Customer Satisfaction Survey shows a marginal improvement in the way residents feel about the core services rendered by the city. The satisfaction index rose from 58 in 2005 to 65 in 2010.
The survey was conducted among 3 000 residents and the business community in Johannesburg. It was carried out by the Bureau for Market Research (BMR).
The core services include electricity, sanitation, refuse collection, storm water drainage, neighbourhood streets, water and streetlights.
Refuse collection recorded the highest satisfaction rating compared with all other core services. Only 4.7 percent of the households were dissatisfied, claiming that refuse was seldom collected - which poses health risks.
Water provision was listed amongst the top three in 2010, with only 11.2 percent of the households being dissatisfied with service cuts.
Residents in Roodepoort, Soweto, Sandton and Alexandra were most satisfied with electricity services.